Privacy Policy

1. Information We Collect

To provide high-quality education and care, we may collect the following information:

Child details: name, date of birth, gender, medical and health information, immunisation status, additional needs.
Parent/guardian details: names, addresses, contact details, custody or parenting arrangements.
Emergency contacts and authorised nominees.
Enrolment and attendance records, including fees and payment details.
Records of learning, development, and wellbeing.
Photographs or videos of children engaged in learning (with parental consent).

We use personal information to:

Provide safe, quality care and education.
Comply with legal and regulatory obligations.
Communicate with families regarding enrolment, learning progress, or emergencies.
Process payments and manage accounts.
Support the planning and improvement of our services.

We may share information with:

Authorised government bodies (e.g., Services Australia for Child Care Subsidy, Department of Education).
Health professionals in emergencies or when required to support a child’s wellbeing.
External agencies when legally required (e.g., child protection).
Third-party providers such as software systems used for enrolments and communication (all compliant with privacy standards).

We will not disclose your information to others without your consent unless required by law.

Storage and Security – All records are stored securely in locked or password-protected systems, with access limited to authorised staff only. Information is kept for the period required by law and safely destroyed when no longer needed.
Photographs and Media – Photos and videos are used to record children’s learning experiences and may be shared with families through secure platforms. They will never be used for promotional purposes without written parental consent.

Access and Correction – Parents and guardians may request access to their child’s records or update personal details at any time by contacting the Centre Director.
Questions and Concerns – Families are encouraged to raise any privacy concerns with the Centre Director. If issues remain unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).